Frequently asked questions
What type of businesses do you support?
Small businesses, startups, small offices and organizations that do not have dedicated IT infrastructure staff.
Do you provide remote support?
Yes. All support is delivered remotely. AdityaLab is based in India and serves clients remotely.
Do you support Google Workspace?
Yes: setup, domain verification, users, OUs, groups, Gmail, email authentication, security settings and troubleshooting. Apps Script and API automation are not offered.
Can you troubleshoot Windows Server?
Yes. This includes Active Directory, DNS, DHCP, Group Policy, patching and general server issues.
Do you support VMware ESXi?
Yes: ESXi, vSphere basics, VMs, datastores, virtual networking and snapshots.
Do you support Microsoft 365?
Yes, for user and group administration, basic Exchange and Entra ID, and troubleshooting. Advanced architecture is outside the standard scope.
Do you support Azure?
Yes, for basic work such as VM deployment, storage, NSGs and monitoring basics. Advanced Azure architecture is not offered.
Do you support AWS?
Yes, for basics such as EC2, S3, IAM and security basics. Advanced AWS architecture is not offered.
How does remote support work?
You send a request, we confirm the scope and the access needed, and the work is done remotely with updates along the way. Access is agreed in advance and limited to the task.
Do you provide monthly support?
Yes. Monthly plans start at ₹5,000/month and can be customized to your infrastructure size.
How is pricing calculated?
Starting prices are indicative. Final pricing depends on scope, complexity and required access.
Can you work on one-time projects?
Yes. Setup, configuration, troubleshooting and documentation can all be done as one-time work.
Do you provide documentation?
Yes: infrastructure documentation, SOPs, configuration notes, troubleshooting guides, basic diagrams and handover documentation.
Do you work with clients outside India?
Yes. All support is remote. Working hours are shown in several time zones on the Contact page, and prices are shown in INR with approximate USD equivalents.
Can I book a call before sending a request?
Yes. Use the "Book a 15-minute call" button on the Contact or Pricing page.
How do I request support?
Use the contact form or email support@adityalab.online. Please do not send passwords or credentials in your request.